Raiz Vouchers FAQ's

Raiz Vouchers are electronic vouchers that enable you to save and invest from your everyday purchases.

When you buy Raiz eVouchers, up to 3% will be invested automatically at no extra cost. For your supermarket shopping. For your fuel. From a range of the biggest brands.

If you buy your vouchers directly, they are delivered instantly into your eWallet and in a confirmation email. Ready for you to use straight away. So you can even be instore when you buy them. Even in the queue waiting to pay.

If you buy Flexi eGift Cards, we'll send you your Flexi eGift Card. When you’re ready to redeem, simply choose from a wide range of the biggest retailers.  And we'll then send you the voucher for that retailer.

Flexi eGift Cards provide the ultimate in flexibility for your eVouchers.

1st, you get to choose from over 20 retailers across a wide range of categories.

2nd whilst you buy now - you actually choose when and where you want to use them later. Because we know people change their minds

When you buy, we send you your Flexi eGift Card. When you’re ready to redeem, simply choose from a wide range of the biggest retailers.  And we'll then send you the voucher for that retailer.

Flexi eGift Cards are ideal for you - and for gifts for family & friends

You earn 3% of the voucher amount each time you purchase a Raiz voucher. The reward will be invested back into your Raiz account within 30 days.

If you purchase using a credit or debit card, there is a 1.5% processing fee and your voucher is availble usually within 60-90 seconds ready for use.

If you pay directly from a bank account using electronic transfer, there is no fee and your voucher will be vailable 2-3 days after your purchase.

Go to Raiz Rewards through the app or website and click on Vouchers. Then choose the retailer you want a voucher for right now. Or choose Flexi eGiftCards if you want to buy now but then decide on the retailer later.

If you purchase using a credit or debit card, your voucher or Flexi eGiftCard is available usually within 90 seconds ready for use.

If you pay directly from a bank account using electronic transfer, your voucher or Flexi eGiftCard will be available 3-4 days after your purchase.

If you buy a retailer voucher directly, It will appear in your Voucher eWallet. You will also receive a confirmation email with your Voucher included.

If you buy Flexi eGift Cards, we'll send you your Flexi eGift Card. When you’re ready to redeem, simply choose from a wide range of the biggest retailers.  And we'll then send you the voucher for that retailer.

We've been experiencing a signifcant level of fraud with purchases of Raiz vouchers. We have a number of measures in place and are working on more.

If you are a regular ongoing buyer then don't worry - we will reduce the limitations for you once we have veriication from the banks about your identity. This takes a few weeks.

Yes. The expiry date will be prominently displayed on the voucher or Flexi eGift card itself.

Any outstanding balance remains on the Voucher and is available to use at any time until the expiry date.

If you paid via your credit/debit card, your voucher or Flexi eGiftCard should have arrived immediatelf. If you have not received it, go to Contact Us and let us know.

If you paid from your bank account, we have to wait to receive the funds. It usually takes 2-3 business days. As soon as we receive it, we email your voucher or Flexi eGiftCard to you.  

If you have not received it, go to Contact Us and let us know.

Get in touch with us via our Contact Us link. Give us the transaction details and we’ll come back to you.

The rewards are processed monthly at the end of each month.

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